My Account
Receive My Account
Our billing cycle is from the 28th to the 27th, so you should expect to receive your bill around the beginning of the month.
There are three ways to view your monthly bill with us.
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Email Bill (PDF)
We prefer to email our bills to you as a PDF - it helps to make savings that we can pass on to you and means we all do our biit for the planet. If you haven't already done so, Contact Us to setup this option.
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Paper Bill
You should expect to receive a paper bill in the post a couple of days after email bills get sent. You can choose to receive both a paper and email bill if that helps.
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Online Bill
You can view and download a PDF copy of your current and previous bills online by logging in to the portal (above).
Analyse My Account Online
Via the Customer Portal you can:
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View unbilled calls - see what calls you've made in the current month and their cost.
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Analyse your current and previous phone bills.
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Check your internet usage - Keep an eye on your data usage to avoid any excess data charges.
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View call reports
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Summary by Call Duration
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Most Frequently Called Numbers
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Summary by Departments
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Most Expensive Calls
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Summary by Date
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Longest Phone Calls
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Summary by Hour of Day
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International Call Spend
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Pay My Account
To avoid any late payment fees, please ensure you pay your bill by the 15th of each month. We offer a variety of ways to pay your bill:
Direct Debit
Download or fill in a Direct Debit Form at our Downloads page in order to setup an automatic debit from either a bank account or credit card.You can choose to pay by any other method as long as payment is received by the 15th, otherwise we'll simply debit it from your chosen account or card.
BPAY
Pay online with internet banking. Just enter the biller code below and your Customer Reference number on your bill.
Biller Code: 707364
Ref: your account number
Pay Online with a Credit or Debit Card
Pay by credit or debit card online, 24/7. Just click on 'Pay My Bill' and fill in the info.
Pay over the Phone with a Credit or Debit Card
Simply call us at 1300669818 to pay your bill day or night. A receipt number will be provided for your records.
Direct Deposit
Westpac Banking Corporation BSB : 032-002 Account No: 483217
Please ensure you use your account number as the reference number so we can track your payment.
Australia Post
Please present your payment slip at any Post Office where cash, cheque or credit card will be accepted using the bar code.
Detach the payment slip from the bottom of the bill and return it together with your cheque.
Bitcoins
(How?)
Please contact us for more info